Thank you for choosing scented candles from kimooeinc.com. If you are not satisfied with your purchase, here is our refund and return policy:
I. Return Conditions
Unopened Items
If you are not satisfied with the product, it must remain unopened, and your return request must be submitted within 14 days of receiving the product.
Opened Items
Candles that have been opened and used are generally not eligible for return unless there is a quality issue or damage.
II. Return Process
Requesting a Return
Please send your return request to our customer service email addresses: [email protected]
[email protected]. Please include your order number, reason for return, and relevant photos (if applicable) in the email.
Confirming a Return
Our customer service team will contact you as soon as possible after receiving your request to confirm the return. If your request meets the return conditions, we will provide a return address.
III. Return Address
Please send the returned goods to the following address:
Return Address: 3591 HOLDEN RD,FAIRBANKS, AK 99709
IV. Refund Processing
After receiving the returned goods and confirming that they meet the return conditions, we will process your refund within 5 business days. The refund will be returned to your original payment method.
V. Notes
Shipping Costs: Return shipping costs are borne by the customer, unless the return is due to a product quality issue.
Processing Time: Refund processing time may vary depending on the payment method and bank processing time.
VI. Customer Support
If you have any questions about the refund terms, please feel free to contact customer service. We are happy to assist you:
Email: [email protected]
[email protected]
Thank you for your support and trust in kimooeinc.com. We look forward to providing you with better service!